SE
Steffen E
1 reviews | Active since May 2020
02 May 2020, 19:10
Dstv ******* reconnecting
I canceled my Dstv subscription on the 1st of March to which my payment went off, which they told me and I was OK with. April came and no payment came of my account. Now the 2nd of May Dstv reconnect me with out my permission and debited R591. 27 how is this even legal or possible??? Absolutely disgusting from dstv and unacceptable on every level. Thank goodness my phone has call recorder so I have proof that I called in and canceled!!!
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
02 May 2020, 19:41Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply02 May 2020, 19:41
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
02 May 2020, 20:35Hi Steffen,
We tried to contact you on the number *** but we could not get hold of you.
On behalf of MultiChoice, I would like to apologise for the inconvenience caused.
Kindly note that we have asked our support team to assist with disconnecting the account, once the disconnection is done, we will be able to do the refund.
Regards
Kagiso
We tried to contact you on the number *** but we could not get hold of you.
On behalf of MultiChoice, I would like to apologise for the inconvenience caused.
Kindly note that we have asked our support team to assist with disconnecting the account, once the disconnection is done, we will be able to do the refund.
Regards
Kagiso
Best regards,
DStv (MultiChoice)'s reply02 May 2020, 20:35
Official
Hi Steffen,
We tried to contact you on the number *** but we could not get hold of you.
On behalf of MultiChoice, I would like to apologise for the inconvenience caused.
Kindly note that we have asked our support team to assist with disconnecting the account, once the disconnection is done, we will be able to do the refund.
Regards
Kagiso
We tried to contact you on the number *** but we could not get hold of you.
On behalf of MultiChoice, I would like to apologise for the inconvenience caused.
Kindly note that we have asked our support team to assist with disconnecting the account, once the disconnection is done, we will be able to do the refund.
Regards
Kagiso
Best regards,
DStv (MultiChoice)'s replyOfficial
02 May 2020, 20:36Hi Steffen,
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Regards
The DStv Hellopeter Team
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Regards
The DStv Hellopeter Team
Best regards,
DStv (MultiChoice)'s reply02 May 2020, 20:36
Official
Hi Steffen,
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Regards
The DStv Hellopeter Team
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Regards
The DStv Hellopeter Team
Best regards,