MM
Moipone M
1 reviews | Active since Jan 2018
19 Jun 2021, 11:47
DStv ignoring my query
Multichoice I wrote a review on hello Peter on 14 June and you said you will get back to me. To date no one has contacted me and I still don't know how/why a prepaid account is in arrears!!!
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
19 Jun 2021, 13:56Hi Moipone Masilo,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply19 Jun 2021, 13:56
Official
Hi Moipone Masilo,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
19 Jun 2021, 19:48Hi Moipone Masilo,
Kindly be advised that the offer to come back to DStv Premium is for DStv Premium (R819.00) and does not include the Decoder Insurance and Access fee (Extra View and the PVR Function).
Our system shows that you have an Access Fee and Insurance on both decoders.
The outstanding of R391.77 is made out of the following:
• R169.50 - For the Access fee and Decoder Insurance
• R40.00 - DStv Box Office charge
• R111,49 – DStv Premium from 2021-04-20 to 2021-04-23
• R14.00 – Access fee from 2021-04-20 to 2021-04-23
• R20.00 – Decoder Insurance from 2021-04-20 to 2021-05-19
• R35.00 – Decoder Insurance from 2021-04-20 to 2021-05-19
• R0.65 – Decoder Insurance Pro-rata dated 2021-05-20
• R1.13 – Decoder Insurance Pro-rata 2021-05-20
• Total - R391.77
We cannot disconnect your services exactly on your payment date. Our system always allows a grace period for cash-paying customers. The reason for this is that some payment methods take a day or two to reflect on our system.
We, therefore, advise that in the future you contact us and then set up a disconnection to avoid getting charged the following month.
Kind regards
DStv: Hello Peter Team
Kindly be advised that the offer to come back to DStv Premium is for DStv Premium (R819.00) and does not include the Decoder Insurance and Access fee (Extra View and the PVR Function).
Our system shows that you have an Access Fee and Insurance on both decoders.
The outstanding of R391.77 is made out of the following:
• R169.50 - For the Access fee and Decoder Insurance
• R40.00 - DStv Box Office charge
• R111,49 – DStv Premium from 2021-04-20 to 2021-04-23
• R14.00 – Access fee from 2021-04-20 to 2021-04-23
• R20.00 – Decoder Insurance from 2021-04-20 to 2021-05-19
• R35.00 – Decoder Insurance from 2021-04-20 to 2021-05-19
• R0.65 – Decoder Insurance Pro-rata dated 2021-05-20
• R1.13 – Decoder Insurance Pro-rata 2021-05-20
• Total - R391.77
We cannot disconnect your services exactly on your payment date. Our system always allows a grace period for cash-paying customers. The reason for this is that some payment methods take a day or two to reflect on our system.
We, therefore, advise that in the future you contact us and then set up a disconnection to avoid getting charged the following month.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply19 Jun 2021, 19:48
Official
Hi Moipone Masilo,
Kindly be advised that the offer to come back to DStv Premium is for DStv Premium (R819.00) and does not include the Decoder Insurance and Access fee (Extra View and the PVR Function).
Our system shows that you have an Access Fee and Insurance on both decoders.
The outstanding of R391.77 is made out of the following:
• R169.50 - For the Access fee and Decoder Insurance
• R40.00 - DStv Box Office charge
• R111,49 – DStv Premium from 2021-04-20 to 2021-04-23
• R14.00 – Access fee from 2021-04-20 to 2021-04-23
• R20.00 – Decoder Insurance from 2021-04-20 to 2021-05-19
• R35.00 – Decoder Insurance from 2021-04-20 to 2021-05-19
• R0.65 – Decoder Insurance Pro-rata dated 2021-05-20
• R1.13 – Decoder Insurance Pro-rata 2021-05-20
• Total - R391.77
We cannot disconnect your services exactly on your payment date. Our system always allows a grace period for cash-paying customers. The reason for this is that some payment methods take a day or two to reflect on our system.
We, therefore, advise that in the future you contact us and then set up a disconnection to avoid getting charged the following month.
Kind regards
DStv: Hello Peter Team
Kindly be advised that the offer to come back to DStv Premium is for DStv Premium (R819.00) and does not include the Decoder Insurance and Access fee (Extra View and the PVR Function).
Our system shows that you have an Access Fee and Insurance on both decoders.
The outstanding of R391.77 is made out of the following:
• R169.50 - For the Access fee and Decoder Insurance
• R40.00 - DStv Box Office charge
• R111,49 – DStv Premium from 2021-04-20 to 2021-04-23
• R14.00 – Access fee from 2021-04-20 to 2021-04-23
• R20.00 – Decoder Insurance from 2021-04-20 to 2021-05-19
• R35.00 – Decoder Insurance from 2021-04-20 to 2021-05-19
• R0.65 – Decoder Insurance Pro-rata dated 2021-05-20
• R1.13 – Decoder Insurance Pro-rata 2021-05-20
• Total - R391.77
We cannot disconnect your services exactly on your payment date. Our system always allows a grace period for cash-paying customers. The reason for this is that some payment methods take a day or two to reflect on our system.
We, therefore, advise that in the future you contact us and then set up a disconnection to avoid getting charged the following month.
Kind regards
DStv: Hello Peter Team
Best regards,