DSTV ignoring me

Following my previous comment and rather long long and detailed diatribe DSTV "responded" however it was so completely worthless and 100% void of substance. DSTV responsed by switching my TV on and requesting the proof of payment. I think if they respond it sort of lets them off the hook as it were. Here is the problem with their response:

1. I did not request reconnection because I am currently in Thailand so having DSTV in SA would therefore be more than useless to me.

2. They requested proof of payment. It has been given to them no less than 30 times both to individuals at DSTV and also sent to proof of payment. They have the proof they just need to go and find it. 3. What I have requested is they query how and why we have reached this point. They need to do a full and complete investigation as to how this all happened, credit me back for the 2 weeks they have ****** from me plus a free month of viewing for all the pain and suffering I have endured. DSTV Have simply ignored addressing my questions the answers to which would in fact assist them in improving their customer care but I'm not convinced they know what customer care actually is.