DSTV ignore emails.

I filled in a change of ownership for 3 devices. DSTV somehow neglected to transfer 1 of the 3 listed devices to my name.

I stopped using dish for about a year or 2.

Upon reconnection, I received THREE calls to ask if I would like to ensure my devices, but not ONE call to ask if im all set up & properly connected.

Turns out I wasn't properly connect as I recconnected with 2 views instead of 3. The device not registered on my name was the primary decoder (explorer), thus causing issues with the Xtra view.

Main issue here is DSTV ignoring / neglecting / forgetting to register the 3rd device in my name for no apparent reason.

I have email thread as proof that I correctly supp**** DSTV with ALL THREE device Serial numbers & Smartcard numbers.

Am I going to be reimbursed for paying an installer to fix the fault that never existed??

Time has been wasted. Money has been spent.

Customer service is useless since the person on the phone holds no authority or knowledge and keeps placing me on hold to "consult my supervisor".

Human error is normal, but not when it costs me money.

I look forward to some sort of apology.