DStv I want my refund

We subscribed to premium option, did the payment online via the DStv now app. R800 so and then R580 nearly R1400 paid to DStv. Account was not automatically upgraded to premium and we weren’t able to watch ANYTHING! Immediately got hold of dstv (got all the messages) to refund. It’s been nearly two months now. Last weekend Monday we got a email the refund was approved and will be paid Friday last week Monday this week lastest. Still nothing. Email the lady and now she says it needs to go to a second approval. You have money which doesn’t belong to you, you will come up and make money promises that aren’t kept. Biggest **** dstv. All they offer is empty promises and pathetic service!