Dstv I want my money

I got a call from a dstv agent and she gave me a pitch of this amazing policy from dstv. I told her I the policy and it's benefits but I can not afford to take at the moment and she said the policy is actually free compliments of dstv since I was a good paying customer. Then I agreed to take the policy since it's free, I told her if it requires money I don't want it. To my surprise month end the policy deducted money, in fact 2 policies deducted money from my dstv account. I called the dstv customer care and they gave me a number to call in order to cancel the 2 policies and reverse the 2 payments, I called the number I was given and I was kept on hold till I ran out of airtime.