DSTV : I don't know why I am surprised by the bad service

I downgraded my subscription at the end of October. They told me it was to close to the debit order date and that I had to phone again on the debit order date to schedule a refund. I have phoned them a total of about 10 times now. Every time they tell me that they have escalated the matter at finance and someone will contact me within 24-48 hours. It has been 6 weeks now. No phone call from them. My last 3 phone calls have had me on hold for more than an hour in total. Eventually I hang up after about 25 min on hold and once the line went dead after being on hold for 15min. The last call the lady said she is going to put me on hold for 1 minute. I asked her to please not do the same as the others, but hey, the same thing happened again. I hung up after being on hold for more than 20min. Most ridiculous service I ever had. It has almost cost me as must in phone calls as my refund would be. Pathetic. Useless and don't give a damn about customers.

To my surprise, someone from multichoice did actually phone me after complaining here, saying they investigated my issue and will phone me back later that day or at the latest the next day to solve it once and for all... But once again nobody phoned me to solve it. It was just another empty promise like all the others before that call.

Would give them 0/5 stars but it is not possible.