DSTV - I don't know...

My wife and I have been toying with the idea of cancelling our DSTV subscription for some time now, but for some reason (loyalty? ( we have been subscribers, collectively, for close to 30 years now) the kids channels ? the sport? Explora?) we have not taken the step to save ourselves close to R1000 per month...

That all changed last night. After pairing our wine with our dinner and choosing the perfect movie pairing from Box Office, we sat down in eager anticipation...

We got comfortable in front of the TV and waited, and waited, and waited.... get the picture?!

My wife called DSTV/Multichoice and was told by a very indifferent call centre operator they'd look into it... 40 minutes later, still nothing. I called from a different number and got hold of an equally disinterested and *********** call centre person, to whom I expressed my absolute annoyance, the responses of "ok", and "alright"sent me to boiling point... that's when I demanded to speak to a supervisor. Again cue "HOLD"for 32 minutes..!

My wife finally dropped the call and called back and got through to a supervisor who promised to resolve the issue within the hour...

Sunday 11am, no return call, no resolution, no movie (which we have paid for!)...

As a closing point, overtime we called DSTV, the background noise sounded like a party - laughter, music and chatting - maybe we were just an inconvenience?