DSTV horrific service after connecting price lock decoder.

i wanted to get a price lock on my account for the last 6 months as my previous price lock expired but i didn't want i new device. after complaining on hallo peter and DSTV website i still couldn't get the somebody that could assist me. after 6 months of fighting i decided to take the price lock with the device as offered by them. the installer came to install and after switching primary decoders none of my secondary decoders was working. i have been receiving errors from E16; E18; E143; E102 and have spent over 500 minutes on the phone speaking to numerous people as DSTV cannot call you back and you cannot speak to the same person again. (Even vodacom is better at this than DSTV) over teh past 5 days with each call being at least 60 min. i have even spoken to Revaldo Verification number I986 who i was told is a senior manager and will resolve this matter and call me back (which obviously didn't happen). every single time i am told the same story that the system is slow and then i need to go through the process of rebooting, removing sim card switching on and off of decoders etc with no results. the last reference number i have is ***1 but these numbers seem nothing when calling the call center as the person on the other side has no more knowledge of the system as the user does. I was then told that it is a very technical thing when trying to connect a price lock decoder with other decoders. (DSTV selling products they cant manage). i feel its extremely disappointing that the customer must suffer due to incompetence in DSTV. but they also don't care about customer service as they have an automated email being sent to customers when complaining and then no follow up. this seems to be cause they have no competition and don't care about their customers. after 500 min i cant seem to see how this is gonna be resolved and would really appreciate anybody's help as the payment is still expected at the end of the month and i am out of ideas and options on resolving this matter. i feel its disgusting that they can get away with something like this and not held responsible at all