DSTV HORRIBLE WITH ACCOUNTS AND EVEN WORSE WITH INSTALLATIONS

My mom had a DSVT account for about 10 years. on 30 April 2020 DSTV convinced her to upgrade to a new decoder. She tried for about one and a half years to convince DSTV to come and do the installation which was part of the deal they convinced her to take. PLEASE NOTE, that the decoder is still in the box with the slip where she signed for delivery. On 30 March 2022, I contacted DSTV asking to explain her situation. the agent let us know that she only had to pay R125.81 to have the whole contract canceled. Low and behold, DSTV tried to collect more money from her account. Today they confirmed that there is still R168.00 outstanding and that she HAS to pay that. Unfortunately Hello Peter does not allow persons to attach copies of all the relevant material.