DSTV horrible service received however still paying a lot of money

The type of service I’m receiving really is disappointing and definitely not value for money. Last month on the 23rd we got a new dstv explora we called the call Centre to set up and they couldn’t finish setting everything up. We have called everyday for 3 weeks trying to get them to fix dstv catchup plus. They then told us to go get a new decoder and we comp****. Now we are experiencing the same problem where dstv catchup and catchup plus are both unavailable. We have been waiting the whole weekend for it to load as they said it will take 30 minutes. We cannot be calling this business everyday for a month and get such poor service while paying so much money. I am not impressed with how they cannot fix their issues and respect their clients