DSTV horrible service

This is unacceptable.

I enquired about explora last week and I was assisted by Nokubonga.

From our conversation I picked up that she’s new as she kept on giving me wrong information.

Because of this I repeatedly asked her to ensure she doesn’t change my package which she confirmed she didn’t.

To my surprise and disappointment, today I discovered my service was suspended.

I connected to live chat with dstv and it was confirmed my package was changed and subsequent my account is in arrears.

I never received any communication that my account was changed, nothing whatsoever.

In any case I requested my account be reset to my original package. It took almost 2 hours of back and forth with the agents. Khaogelo and Kabelo who wasted my time and money by asking me the same questions without any resolution. Khaogelo mentioned that I should pay reconnection fee when I disputed this she then said she will listen to the recorded conversation I had with Khaogelo.

Kabelo kept on saying the system is slow and there’s technology glitch. I subsequently gave up, it was tiring to chat for two hours without any solution.

Why is it easy for agents to upgrade my account and such a mission to fix it. I guess it works for them when it’s more money coming to them not the other way around

I missed on my programs due to incompetence of staff. Why doesn’t DSTV ensure the staff is fully empowered before they grant them access to change our accounts.

Live chat didn’t help at all. It was total waste of time and money.

This inconvenience is absolutely unacceptable. I’m strongly disappointed.

I wonder what is going to be done about this horrible service??????