DSTV HORRIBLE SERVICE

My services are still disconnected, I have to call in again which is also taking up mu time and money to call you and confirm the very same things i have confirmed, it is very frustrating because after all that i still dont get assistance, can you attend to my query as soon as possible, i have paid your money and sent the proof of payment already.

I am speaking to one of your employees and he is telling me that my payment has not been allocated as yet, your employees are just shifting the blame and telling me they will assist but no one is assisting, services have been reconnected by showmax and pvr functions have been disconned, HOWEVER,I HAVE PAID FOR THOSE THINGS. Can i get assistance or refund my money because you guys are not communicating, i have to use my airtime calling and being asked to hold but still, i am not assisted.

i spoke to your employee Nolubabalo Camangu who sent an email to your finance department along with my proof of payment requesting that they allocate the payment, to date, same has not been updated, you cannot tell me i should consult with capitec when i have the proof of payment and have used your DSTV self service app to make payment, why is it that the aforementioned employee was able to pick up the payment and you are telling me there is no payment received, it is frustrating

You do not pride yourself in ensuring that we are assisted, instead you accuse your loyal customers of "lying", why would i say i made payment and send a proof of payment when i have not done so, Noluabalo Camagu sent an email to *** at approximately 10:35 with my proof of payment requesting that they allocate the payment, which has not been done to date, instead i am being told to consult with capitec. Capitec gave me a proof of payment, the money has left my account, where did it go to? we are now being held accountable for errors being made on your side and you do not want to take accountability at all, instead one has to use their time and resources to ensure that the issue is sorted out.

I have been paying via the DSTV self service app for years now and never had an issue, and then all of a sudden, there is an issue with the app and i must figure out what that is.