Dstv horrible service

Last month after making my payment of R566 via eft to dstv I was told that my service was suspended, so I called the call centre right away and as always I waited for a long period before an agent took my call, so I explained my situation to her and she went through my account with me and came to the conclusion that I was in credit with dstv meaning I would owe nothing at the end of October this after a 30 minute call I might add, so knowing that I owed nothing I obviously did not pay my account. This morning I received a text message stating that my services were suspended so once again I contacted the call centre and sat for 38 minutes on a call with an agent who still couldn't give me a proper explanation to my query unfortunately due to my airtime running out I was cut off I even told the agent that my airtime would run out and if she could call me back her response was she could not call me back, loaded airtime and called again spoke to another agent for about a minute was put on hold for 18 minutes and finally the call was dropped. I haven't resolved my query still and apparently I'm owing money still. If we are told we owe no installment for a month obviously we will not pay so why now do I have to suffer due to an agent telling me this. Its6not my fault and I believe I should be able to pay my account by the end of the month because it was no error on my part. I also feel that my old dstv account is still being charged on my name since I canceled and changed over to a price lock plan of R549.