1 reviews | Active since Mar 2015
DSTV, ********** customer service, once again!
I've come to expect very poor service from DSTV. I've complained numerous times before and still don't get the resolution I ask for. Even a simple request such as reseting my Connect ID so I can link my self service profile to my new Explora Smart card seems like an impossible task for the DSTV staff. I sms'd DPP and the agents called me back and took down my details INCORRECTLY. After waiting 2 months and not getting my explora delivered, I bought it brand new online, but since the DPP got my details wrong so spectacularly, even spelling my name with 2 consonants I can't link my new smart card to my profile. I keep calling into the call centre, sending emails and they keep saying its \Escalated."That word I believe just means the current agent has no idea what they're doing and just want to get rid of me. So please"
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
MultiChoice mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Please be advised that we have linked smart card *** to your on line account under e mail address *** as requested.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
MultiChoice mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Please be advised that we have linked smart card *** to your on line account under e mail address *** as requested.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert