DSTV, ********** customer service

#there should be a 'zero' star as well... :)

Not so long ago DSTV cried foul for Netflix not being regulated but they keep providing ********** customer service; they must just let people know if they don't want them to subscribe to their services: I have had to make contact with them every fourth/fifth day since 1 February 2020 to find out why I keep being disconnected when my account is paid up to date. Everytime they reconnect me, they add thier reconnection fee. As of this morning, they sent me message telling that I have not paid and I should pay R963.19 to get reconnected. Now, one has to pay up front to 'enjoy' their services, how does compact get to R900 because you get disconnected if you haven't paid your fee by the date that you are supposed to pay. The amount of airtime that I have spent calling them well surpasses my monthly subscription fee, even Twitter doesn't help anymore. I get reconnected only to be disconnected again in three/four days. Rating their services zero doesn't help - they called me after the first zero that I gave them to find out why I rated them zero. The person who called me said that she would find out what the problem was and get back to me... needless to say that I'm still waiting for that call. I keep paying my subscription fee and then I am, again, expected to keep calling in, their number is not a toll free line......