BM
Brenda M
1 reviews | Active since Dec 2021
06 Dec 2021, 08:47
DSTV holiday reconnection - continued terrible system service!
The DSTV systems need a serious overhaul. Can't believe that such incompetency exisits and their helplines have to constantly deal with unnecessary queries. If the apps worked, and the reconnections were done for the dates specificed on the first time requesting, then the helplines would only need about 20% capacity. I am fed up with this constant extremely poor service. I always provide feedback to DSTV when requested, but nothing improves. Person attempting to assist me today: Ntokozo Methula Person who assisted me 3 days ago: Melisa MULTI
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Brenda M's updateReviewer Update
06 Dec 2021, 09:31Thank you. I had set up my holiday home reconnection on Friday - and it was connected over the weekend, but off again this morning. So I went back to your website, but the reconnection quote was not working. The terrible service I received was from the website help chat. And this is not the first time, so I am fed up.
I have now tried the telephone help line, and someone called Khumbu assisted me and was very helpful. She did what I requested in seconds. BUT I have yet to see if my holiday home will truly remain active for the period requested.
DSTV - shame on you for having a monopoly in SA, but providing terrible, supposedly automated systems - this is supposed to be done with a click of a button on the App or the website.
I am a Computer Science and Information Systems consultant - so don't give me any nonsense about your systems - just MAKE THEM WORK as promised.
Each time I reconnect my holiday home, I dutifully provide detailed feedback on the (terrible) experience as requested - but no improvement after several years of ******* IT system service.
I have now tried the telephone help line, and someone called Khumbu assisted me and was very helpful. She did what I requested in seconds. BUT I have yet to see if my holiday home will truly remain active for the period requested.
DSTV - shame on you for having a monopoly in SA, but providing terrible, supposedly automated systems - this is supposed to be done with a click of a button on the App or the website.
I am a Computer Science and Information Systems consultant - so don't give me any nonsense about your systems - just MAKE THEM WORK as promised.
Each time I reconnect my holiday home, I dutifully provide detailed feedback on the (terrible) experience as requested - but no improvement after several years of ******* IT system service.
BM
Brenda M's update06 Dec 2021, 09:31
Reviewer Update
Thank you. I had set up my holiday home reconnection on Friday - and it was connected over the weekend, but off again this morning. So I went back to your website, but the reconnection quote was not working. The terrible service I received was from the website help chat. And this is not the first time, so I am fed up.
I have now tried the telephone help line, and someone called Khumbu assisted me and was very helpful. She did what I requested in seconds. BUT I have yet to see if my holiday home will truly remain active for the period requested.
DSTV - shame on you for having a monopoly in SA, but providing terrible, supposedly automated systems - this is supposed to be done with a click of a button on the App or the website.
I am a Computer Science and Information Systems consultant - so don't give me any nonsense about your systems - just MAKE THEM WORK as promised.
Each time I reconnect my holiday home, I dutifully provide detailed feedback on the (terrible) experience as requested - but no improvement after several years of ******* IT system service.
I have now tried the telephone help line, and someone called Khumbu assisted me and was very helpful. She did what I requested in seconds. BUT I have yet to see if my holiday home will truly remain active for the period requested.
DSTV - shame on you for having a monopoly in SA, but providing terrible, supposedly automated systems - this is supposed to be done with a click of a button on the App or the website.
I am a Computer Science and Information Systems consultant - so don't give me any nonsense about your systems - just MAKE THEM WORK as promised.
Each time I reconnect my holiday home, I dutifully provide detailed feedback on the (terrible) experience as requested - but no improvement after several years of ******* IT system service.