DSTV Holiday package a mess!!

Item: DStv (MultiChoice)
Rating: 1
Author: Nicolaas L

I have paid money over to Multichoice, in advance, to activate my holiday decoder. They are suppose to covert R759 into 30 days. This happened but after the third time I wanted to connect, the call centre agent said I have R100 left, today its on R6. I still have 10 days left to view, why can't you keep track on your systems? This is theft and very bad service, and will not accept any of this. I have been a customer for years, almost from the begininng of DSTV in Sout Africa.

Helpful (0)

Replies (4)

DStv (MultiChoice)'s replyOfficial

10 Aug 2016, 13:13

Dear Nicolaas

We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.

Regards

Multichoice Team

DStv (MultiChoice)'s reply10 Aug 2016, 13:13

Official

Dear Nicolaas

We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.

Regards

Multichoice Team

Nicolaas L's updateReviewer Update

10 Aug 2016, 14:01

Hi Multichoice team, please correct this fault and keep it working.

Nicolaas L's update10 Aug 2016, 14:01

Reviewer Update

Hi Multichoice team, please correct this fault and keep it working.

DStv (MultiChoice)'s replyOfficial

11 Aug 2016, 08:25

Good day Mr Lyon

Thank you for bring this matter to our attention.

We have investigated your concerns. Please be advised that we have corrected the billing on your holiday account and adjusted the viewing period with ten days of viewing credit.

Please accept our apologies for any inconvenience you may have experienced in this regard.

Should you require any further assistance, please do not hesitate to contact us.

Kind Regards

Rupert

DStv (MultiChoice)'s reply11 Aug 2016, 08:25