DSTV Holiday account activation terrible experience

<p>I rent a holiday home on AirBNB, and rely on positive reviews and ratings from guests for future bookings. Yesterday - Wednesday 24 May 2017, I tried 1. to log on to self service at SELFSERVICE.DSTV.COM, tried to activate my holiday decoder SMARTCARD ********** 101. My Holiday decoder did correctly appear on the list of decoders, but but when I tried to activate I was met with "DSTV encountered an error - Please contact DSTV". (bad app design , bad app testing on DSTV's part). I then tried *120* on my cell phone, but my holiday pin number did not appear as an option to activate (bad app design , bad app testing on DSTV's part). I then phoned DSTV at 2.30pm and spent 20 minutes trying to resolve. My activation request was escalated to supervisor, and then finally to the IT department. I was told the decoder would be activated within 3 hours. The Holiday decoder did activate for a couple of minuttes at about 5.30pm, but then an E16-4 error appeared. "DIAL *120*68584# OR VISIT SELSERVICE.DSTV.COM TO CLEAR ERROR"" I did both - same story - no joy. Then phoned DSTV and went through same excruciating process again at 5.30 for ~20 minutes: My activation request was escalated to supervisor, and then finally to the IT department. I was told the decoder would be activated within 3 hours. I wasted several hours on this issue yesterday. FURTHER NOTE: Previously any holiday account billings would automatically clear against my monthly direct debit. This is no longer the case. The DSTV self service apps v seldom work. DSTV service and app design and user-friendliness sucks. I hope Netflix takes out DSTV </p>