DSTV hidden cost on my account

Good day,

I have not received any confirmation on the following, after requesting this. and need feedback please,

DSTV please stop billing me for Netflix, and credit me for the full amounts already added on my account in the past. Subscription was never approved by me. this was also hidden, when I go to the apps billing breakdown it is not there very clever, but have found this now on my account

I have no other means to get hold of you, all channels have been blocked, only telephonically and not receiving feedback.