DSTV Helpline Useless at Resolving Problems

After my previous post I got a call from the DSTV Pricelock department on Saturday 22 Jan. I again explained my predicament that the Decoder I ordered is in Mout Frere (500km from my home) at Liqaz Trading. Again, a lot of nice words and promises that the matter will be resolved quickly. Today I get a call from Fedex wanting my address as they must pick up a returning decoder from me. I do not have a decoder to return- I am trying to get one!! Obviously DSTV/MultiChoice consultants are ***********. You cannot get hold of anyone in authority to resolve a simple issue of DSTV getting an address wrong and sending a decoder off to a completely wrong address despite all the calls emails and Hellopeter postings. Can DSTV please put me into contact with someone that can actually do something about my problem. An acknowledgement of this post is totally meaningless as it just serves to fob off customers. Please just have someone who can actually assist make contact with me. My contract Ref No VE2F6T