Dstv helpless desk

I am calling the dstv line and the consultants takes the call but don't speak and I hear them talking in the background. This happened twice. I don't have dstv since a week ago. I purchased a explorer by on Air and it's factory fault and to this date I keep emailing and calling. The installers convinced me to do extra view and I canceled the one decoder. They refused to fix their mess and I paid them R350 extra. I am caught between a rock and a hard place. How much more patience should one have to get a little service..