DSTV helping the ********** customer on real customer account

Good day all

I don't know I can do now to get this people to just do they jobs correctly I don't understand what acts they have in place to protect they customers from ********

This now my second time I'm fighting with them over the same thing but they don't have customer services and I'm not going to leave this thing here...

A few months ago I put them on hello Peter because they allow my ex wife to reactivate a decoder that she stole from me while I was moving.

So my question for them was how do I get het to stop because my ID she also stole out of my belongings so my question was how does she identify me they came back telling me that she phoned in I asked them to please send me the recordings so I could go make a case against her because I have a protection order against her coz this woman just won't leave me in peace they said that they would send the recordings to me they never did to this day I'm still waiting for it...

Now the same thing is happening I even went and reported this decoder ****** but here she is activating and deactivating my DStv account again I phoned in they telling me she used self service but they know it's Mrs Solomon's that was on self service so how do they know if it's her if she didn't phone in so they lying to me because I asked for the recordings again.

This decoder she is still using was reported ****** I even got a new one from the insurance so how is she activating it and why can I not get the recordings from them.

I seriously need help with this people how are u protecting you customers do u not follow the Popy act how do u identify ur customer in what why because I even changed my details but yet they still allowing my ex wife in my account why???

I even changed my method of payment to my surprise this morning they debited my account again after I clearly told them not to I will pay them in cash.

They won't send me the recordings I don't know why I work for a financial institution what if this woman does froud with my ID while I'm trying to tack her to court and DSTV is protecting her by not sending me this recordings while I am they customer.

If I could I would not even rate them they don't deserve any stars really I'm angry as hell