Dstv help desk not helpful at all.

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After numerous emails to dstv help desk for assistance cause there customer care is utterly useless. Cynthia Chauke the agent that emailed me back regarding my request did not even take the time to read the emails i sent befor replying,her reponse indicated that as none of my points raised was answered. - why i owed R61 when i payed subcription in full -why price lock numbers thier agents gave me did not work. - why E16-4 error continously comes up and im forced to contact dstv . -Why i am unable to use the self setvice option as my smart card number i cant add. -why i have to subjected to rude and unprofessional agents when contacting supposedly customer care.

And that just naming a few .

I am disgusted , i signed price lock agreement on compact and pay for certain services that comes along with it dstv has not met thier side of this agreement. I will be lodging a formal complaint with Ombudsman .

Anyone that is considering taking price lock deal or even opening subscription with dstv should not cause you will getting no customer service , and unprofessional staff on all levels .