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JW
John W

1 reviews | Active since Mar 2009

21 Jan 2022, 16:27

DSTV Help Centres unable to help

I ordered a new DSTV decoder and Premium package at the beginning of January 2022, I received a SMS Message on 10 Jan that an installer had been allocated to do the installation. However, the installer was almost 500 km away and it is clear the consultant got my address wrong. Since then, I contacted DSTV call centres on numerous occasions to explain my plight. On each occasion the person I spoke to assured me they would get the resolved, but so far nothing has happened. The tracking stills shows that the job was allocated for installation on 19 January! Is there any way one can communicate with the correct person with authority within DSTV/MultiChoice to resolve this issue as the "consultants" appear totally unable to help, despite their promises. At one stage I did receive a reference number IN3 933 262

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply21 Jan 2022, 16:58
Official
Hi John, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards,
DStv: Hello Peter Team 

Best regards,

JW
John W's update26 Jan 2022, 15:36
Reviewer Update
After my previous post I got a call from the DSTV Pricelock department on Saturday 22 Jan. I again explained my predicament that the Decoder I ordered is in Mout Frere (500km from my home) at Liqaz Trading. Again, a lot of nice words and promises that the matter will be resolved quickly. Today I get a call from Fedex wanting my address as they must pick up a returning decoder from me. I do not have a decoder to return- I am trying to get one!! Obviously DSTV/MultiChoice consultants are ***********. You cannot get hold of anyone in authority to resolve a simple issue of DSTV getting an address wrong and sending a decoder off to a completely wrong address despite all the calls emails and Hellopeter postings. Can DSTV please put me into contact with someone that can actually do something about my problem. An acknowledgement of this post is totally meaningless as it just serves to fob off customers. I assume if you hold a monopoly than you can afford to be arrogant and disdainful to your customers