AC
Anja C
1 reviews | Active since Nov 2021
01 Nov 2021, 11:40
Dstv HELP!
I changed the ownership of a decoder to my name... simple, right!
The first lady was super helpful.. thanks But after this call, the decoder was still not working.
Phoned Dstv, explained the problem... was put on hold for 22 minutes! No one answered and I ended the call.
Called again, with a party going on in the background, was also put on hold for 11min... I ended the call...
The third call was to a helpful lady, but could barely hear her. From her call, I found out that my primary decoder was completely removed... now one is working, pvr not active..second decoder has an error, no view and third not conneting...
All I wanted to do was change the ownership to have a 3 way dstv...
No reaction on Whatsapp Helpline...
I have waisted R150 airtime!
Can someone please assist!!!???
Anja Cordier ***
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
01 Nov 2021, 13:30Hi Anja,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply01 Nov 2021, 13:30
Official
Hi Anja,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
AC
Anja C's updateReviewer Update
01 Nov 2021, 17:17Thank you Edward, from DSTV!
You just saved me soooooo much trouble! Reconnected all 3 decoders, activated all 3 PVR functions and even helped me reset the faulty hard drive that has been a problem for a few months!
Explained my monthly subscription and resolved the huge amount that was due!
Thank you!!!
You just saved me soooooo much trouble! Reconnected all 3 decoders, activated all 3 PVR functions and even helped me reset the faulty hard drive that has been a problem for a few months!
Explained my monthly subscription and resolved the huge amount that was due!
Thank you!!!
AC
Anja C's update01 Nov 2021, 17:17
Reviewer Update
Thank you Edward, from DSTV!
You just saved me soooooo much trouble! Reconnected all 3 decoders, activated all 3 PVR functions and even helped me reset the faulty hard drive that has been a problem for a few months!
Explained my monthly subscription and resolved the huge amount that was due!
Thank you!!!
You just saved me soooooo much trouble! Reconnected all 3 decoders, activated all 3 PVR functions and even helped me reset the faulty hard drive that has been a problem for a few months!
Explained my monthly subscription and resolved the huge amount that was due!
Thank you!!!
DStv (MultiChoice)'s replyOfficial
01 Nov 2021, 17:36Hi Anja,
Thank you for the positive response we are glad we could assist and resolved the matter.
Please accept our sincere apologies for the negative experience prior.
Kind regards,
DStv: Hello Peter Team
Thank you for the positive response we are glad we could assist and resolved the matter.
Please accept our sincere apologies for the negative experience prior.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply01 Nov 2021, 17:36
Official
Hi Anja,
Thank you for the positive response we are glad we could assist and resolved the matter.
Please accept our sincere apologies for the negative experience prior.
Kind regards,
DStv: Hello Peter Team
Thank you for the positive response we are glad we could assist and resolved the matter.
Please accept our sincere apologies for the negative experience prior.
Kind regards,
DStv: Hello Peter Team
Best regards,