kJ
kyle J
1 reviews | Active since Dec 2014
04 Aug 2015, 21:16
Dstv Hd explore
Dstv exporla. So been 1.5year since I have my exporla been working 100% we experience same errors and called in about catch up and HD. It's been 2weeks and no one can help us solve the hd problem nothing terrible and disappointed in Dstv and call center if any one can help at dstv will be much appreciated. All my explore setting are perfect!!!!!! .:(((
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Replies (1)
DStv (MultiChoice)'s replyOfficial
08 Aug 2015, 13:39Hello kylieboi,
We do apologize for the inconvenience you experienced in this regard.
We have tried to contact you several times on number *** with no avail. We have activated the HD service on our side wanted to confirm if all is order on your side as well including Catch up. Please let us know.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
We do apologize for the inconvenience you experienced in this regard.
We have tried to contact you several times on number *** with no avail. We have activated the HD service on our side wanted to confirm if all is order on your side as well including Catch up. Please let us know.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
Best regards,
DStv (MultiChoice)'s reply08 Aug 2015, 13:39
Official
Hello kylieboi,
We do apologize for the inconvenience you experienced in this regard.
We have tried to contact you several times on number *** with no avail. We have activated the HD service on our side wanted to confirm if all is order on your side as well including Catch up. Please let us know.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
We do apologize for the inconvenience you experienced in this regard.
We have tried to contact you several times on number *** with no avail. We have activated the HD service on our side wanted to confirm if all is order on your side as well including Catch up. Please let us know.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
Best regards,