DSTV have not paid refund due for over 6 weeks

Having been a long time premium subscriber, i took the difficult decision to put my service on hold at the end of August. I called in and was advised that the service would be paused with effect from the following day and that conveniently as the billing cycle runs on a calendar month i would not be billed in September.

However a full month's service fee was collected from my bank account on 1 September, and the service continued to work. When I called again on 2 September to inquire i was told that the service would be cut that day and that i would automatically receive a refund within 7 business days. The service did then cease.

However, here we are 6 weeks and another 3 phone calls later, each with a promise that the credit balance in my account would be returned immanently and nothing has happened yet.

Each time i call i'm told that someone will look into it and come back to me but to date no one has kept that promise.