DSTv have no clue about customer retention and customer service

I complained about DSTv disconnecting my service. They send an email today (4 March) to reconnect for R199. I could not log on. I went to the chat site and was assited by Thabiso Malumane who came back and said i must pay R464. I asked why and he pretended that the chat was done. Why invite me to an offer of R199 just to make it impossible to do. This is the message send to me

Don’t miss a chance to come back for the ultimate entertainment with DStv Premium Stream at R199 for 1 month (saving R600). Reconnect today and experience an unmatched array of LIVE top-tier sports like Rugby, the Manchester Derby and more.

This is really pathetic