DSTV hassles

I paid my DSTV premium last month in time by means of an EFT, like I usually do. The payment went off on the 19th June. On the 21st June I got a message to say that if I don't pay my premium, I will be cut off. I phoned DSTV and was told to email the proof of payment to them, which I did. The next day I found my service suspended. I again phoned; spoke to an operative who retrieved my proof of payment email. She said there had been a 'system error' and that I wasn't the only one affected. She said she would reconnect me. An hour later I still wasn't connected. I again phoned and was told that the operative couldn't connect me and that the query would be escalated to management who would phone me within 24 hours. After receiving no phone call, I phoned back. To cut a long story short: 4 more operatives, including a 'team leader', 1 logged case, 2 emails, 2 promises of a phone call back and 2 weeks on, I find I am still responsible for a reconnection fee. I thought Telkom was inept, but this lot win first prize.