1 reviews | Active since Oct 2020
Dstv has the worst customer service and ripping people off
On Thursday evening around 18h00 o called Dstv contact centre after doing a change of ownership to rectify an issue that was caused on there side. So the previous owner paid up the account and the new months subscription (my wife) and now we have transferred it to her sister in which they are claiming now that there is an outstanding balance also tontop it off they blocked the extra view decoder whilst doing change of ownership but before this everything was on track.
I called from 18h00 the evening right up to 21h15 trying to resolve this and spoken to more than 10 different agents,1 team leader and 1 supervisor all promising to call back and promising to resolve the issue.
To mention a few names Jaedeen Govender, Wandisile Machanga whom I dont think gave the correct name and was laughing at my complaint and Kamohelo Selokoma whom was a supervisor at the port Elizabeth call.
These where just a few of the people whom I spoken to who made promises and up to this moment and spending R250 airtime for trying to resolve this issue still no joy.
I take that Dstv obviously no longer records there calls and standard must have dropped as the service I was given in one evening from the customer call centre was so pathetic I would rather have nondstv than deal with them at this point.
For anyone who would be calling them in the future please take a name and surname as they answer and confirm which location they are in as they tend not to care because there are various locations that the *** number diverts to, even so regards your query as non urgent as they do not care.
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
