RY
Riaz Y
1 reviews | Active since Sept 2014
20 Aug 2015, 20:40
DSTV has system issues
Hi There <br> <br> I have requested to downgrade and have a add on on my HD decoder which was done, The correct debt order went through there after the system changes my debt order back to the premium service.<br> <br> I called several times and have been assured it will be resolved till now it has not.been resolved.<br> <br> DSTV has system issues. <br> <br> <br> <br>
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Replies (1)
DStv (MultiChoice)'s replyOfficial
30 Aug 2015, 11:51Hello yussubr,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
Our records indicate that your service was activated on the DStv Family & Asia Add on package on the 25th August 2015, by one of our agents. If you still need any assistance, please make use of our other communication mediums below for urgent assistance.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
Our records indicate that your service was activated on the DStv Family & Asia Add on package on the 25th August 2015, by one of our agents. If you still need any assistance, please make use of our other communication mediums below for urgent assistance.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
DStv (MultiChoice)'s reply30 Aug 2015, 11:51
Official
Hello yussubr,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
Our records indicate that your service was activated on the DStv Family & Asia Add on package on the 25th August 2015, by one of our agents. If you still need any assistance, please make use of our other communication mediums below for urgent assistance.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
Our records indicate that your service was activated on the DStv Family & Asia Add on package on the 25th August 2015, by one of our agents. If you still need any assistance, please make use of our other communication mediums below for urgent assistance.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,