Dstv has poor call center experience

I'm am very angry at the Dstv call center,for ignoring me from Supervisor to agent.Siphesihle and Buziwe after my complaint .No call has been made by the supervisor after I called with my airtime .For an hour issue not resolved.My bill is high at their fault for compact of R469.00 now I must pay R569 for what exactly because Dstv gave incorrect amount to pay.Whats hurting is that I'm paying this for a pensioner and no assistant is given I'm still waiting for a call till now when I call no one is picking up the call just dropped.Tell me why must I waist my money and not pay Wifi,only because the person I paying for is a pensioner and it's easy for her to use the Dstv but poor customer service from them. ratting 0 to DStv .Like I don't have any respect for it and don't recommend anyone to have Dstv honestly.