DSTV has not updated my credit profile from July 2016

Dear DSTV

I am very unhappy due to the fact that my credit profile has not been updated from July 2016. I have paid my installments for the last 9 years and have not missed a single payment. I do not have alot of accounts but do rely on the accounts that i do have to update regularly so that my credit score is updated correctly. I tried going through many channels and no-one seems to know who i should contact regarding this.

Regards Leo Moodley