DSTV has not allocated my payment to my account

I made a payment of R699 via the DSTV website using my credit card on 5 August 2026. This was for 1 months subscription to DSTV Streaming. The amount never reflected on my DSTV account, I could not activate the service and the amount is confirmed to have come off my credit card. To date (9 September 2026) I have made at least 8 phone calls to the DSTV call centre, and I have received 4 reference numbers relating to the enquiry (***, ***, ***, ***). I have been told numerous times that they are escalating the problem, but none of these enquiries have been resolved. No one has been able to assist in having the payment reflect on my account. The Whatsapp chat bot is not able to understand the query and their Facebook message service is no longer being monitored. I do not know who else to contact to get the R699 payment credited to my account. Claire Jenvey