DSTV HAS NO SYMPATHY FOR PENSIONERS

I activated my parent's DSTV subscription (which was paid in advance) today after it has been deactivated because they were not at there house due to sickness. As I was busy with wages I forgot to request that they must activate the compact package because my parents can't afford the premium package. It was activated at aprox 14:00 - so tonight my husband asks me if I remembered to change it to compact - I then phoned DSTV at aprox 18H00 - just to be told I am sorry once a package has been activated it can only be changed on the billing date which in this case is the 17th of October. Apparantly the T&C specifically state that this is the case, THANKS A MILLION DSTV you just collect money and don't give a damn about pensioners!!!!!!