DSTV has no right 2 "willy-nilly" adjust costs, initially agreed on with customer. My new agreed subscription fee 4 COMPACT PLUS is R549/month (all costs included).

Times are hard... so I decided to downgrade my DSTV account from a Premium (R949) package to a Compact Plus (R549)... a month-to-month account.

But when I was billed, I am billed R628 the next day and then the day after, I am billed R659. When I enquired, I got no response...

So to avoid a disconnection fee being added while I was waiting for an explanation, I paid R400 into the account and instead I woke up to my account being disconnected and my outstanding balance was R308 and you check the statement still reflect Premium package costs... so help there.

When I asked via their 24/7 chat... I am given this explanation. R409 (old monthly subscription) R429 (new monthly subscription) + R110 Access fee =R549 (subscription per month) (Access Fee covers the PVR and extra view costs).

So, why R659? The explanation then changes to: R549 (monthly subscription) + R110 (Access fee) =R659 (Access Fee covers the PVR and extra view costs).

When I tried to get better clarification, they offered to call instead... which I know from previous experience does not help. So because I declined the call offer, I got a bit of an attitude and a sense that I was about to to be ignored... when I reminded them that I am a customer and demanded a clarification instead I got the 2nd costs repeated with a bit of an attitude and with a bit tone that says I "I am stupid". This has happened to me so many times... DSTV consultants dropping calls or just stopping the chat conversations. This is how much DSTV values their customers... treat them like idiots.

Anyway my idiot brain then decided to break-down the cost to a get a better explanation: R429 (2021 monthly subscription)+R110 (access fee)+R110 (access fee)= R659 or R549 (2022 new increased monthly subscription) + R110 (access fee) = R659

Currently, my balance is R258 & the consultant I was dealing with said that I have 48hours to pay it. I am happy to pay R119... the difference of what I was quoted on and agreed on.

The chat should be used as evidence. I cannot and will not pay additional amounts (no matter how small) because Consultants' make mistakes and DSTV does not have the right to willy-nilly adjust costs, which were initially agreed on with the customer.

My new agreed subscription fee for the COMPACT PLUS is R549 per month (all costs included)...