MM
Mazandi M

1 reviews | Active since May 2012

10 Apr 2024, 06:41

DSTV has no respect for customers , poor quality of service

My DSTV is still off despite the promises to reconnect since last week. I paid my premium through my Tymmebank account and they still claim it is not reflecting in their account. I forwaded them, Dstv, the proof of payment from day 1. After numerous calls to their accounts dept, they told me the funds that were paid out last Thursday it will only reflect in their account on Monday the 8th. It is now Wednesday the 10th and still not reflecting, so they say, hence their inability to reconnect my services. The only call I receive from DSTV are to sell me more stuffs. If they fail to deliver on their basic service not sure how they expect me to trust they can deliver onother services. Biting more than they can chew.

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply10 Apr 2024, 08:13
Official
Hi Mazandi, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team 
MM
Mazandi M's update10 Apr 2024, 10:49
Reviewer Update
DSTV is still off dispite the fact that I paid R900 in my account last week on Thursday. Now they just sent a new bill for R1275.00. Not a clue where this comes from now. It is getting crazier. Wish they could have their act together. I resent the proofs of payment fir the millionth time. I am basically paying for service I am not receiving