DSTV has no respect

IN 2019 DSTV decided to cut my service for a week without explanation, mind you i was on the pricelock plan where they debit your account, when ever i called they would let me deal with trainees who did not know whats happening i was told that i have an amount outstanding to issues with my satellite dish to my LNB to my decoder all sorts of issues, i spend hours on the call with them on end, upto today i received no explanation for that , an agent called to try and sell me a plan and i declined with my reason mentioned above, he promised to get back to me with an answer and im still waiting.