DSTV has no regard for pensioners budget

Hi. I have called DSTV for the past month about 4 times to rectify the account for our household. 2 calls were made on 8 November (8 min & 54 min) 20 November (11 min) 25 November (8 min) and today 2 December (1 hour 19min). The problem is still not resolved and has actually gotten worse.

We changed over to price lock at the beginning of August and have since been double charged for our subscription. The payments have been taken off my dad’s account via debit order leaving him with no money due to Multichoice deducting double/triple the amount budgeted. I’m always told by DSTV that they will correct it yet on my app the charge is still double. The excess payments need to be paid back in my dads account as he is a pensioner and is very upset with not having sufficient funds in his account.

Now you guys have the audacity to suspend my viewing. How does this work? You guys owe my father money back but because payment for November hasn’t been made (I stopped the debit order) you are quick to suspend the service? What kind of pathetic service is this

On my app it is now showing my HD PVR as inactive and the Old decoder that is no longer operational and is sitting in the cupboard off now showing active?

5 hours later it is still showing an E16-4 error and the secondary decoder is still showing inactive on the app.

I am frustrated that I’ve had to go back and forth constantly and I keep getting assured that it is corrected and it still isn’t. Please can this be sorted as a matter of urgency as my dad requires his money refunded and the error cleared urgently.

Customer number ***8 MN Halim