AM
ANELE M
1 reviews | Active since Mar 2016
25 Mar 2016, 00:55
Dstv has no interest in helping out anyone
I have reconnected my subscription after almost two months of my account being inactive..I make a payment and my dstv gets reconnected and I have picture yet there is no AUDIO.I contacted dstv via facebook because they usually faster to respond there and I was told to do a 'hard reboot'.I did what i was told up until now I still do not have audio and when I sent another message to let them know no one bothered to assist.This makes a person wonder is it really necessary to have dstv cause the service is getting poorer by the minute.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
25 Mar 2016, 09:53Hello Ayabonga0501,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
as per the telephonic conversation please bring your decoder in for testing at one of our Dstv agencies as all troubleshooting steps were advised however the problem is still persistent . Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Zweli
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
as per the telephonic conversation please bring your decoder in for testing at one of our Dstv agencies as all troubleshooting steps were advised however the problem is still persistent . Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Zweli
DStv (MultiChoice)'s reply25 Mar 2016, 09:53
Official
Hello Ayabonga0501,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
as per the telephonic conversation please bring your decoder in for testing at one of our Dstv agencies as all troubleshooting steps were advised however the problem is still persistent . Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Zweli
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
as per the telephonic conversation please bring your decoder in for testing at one of our Dstv agencies as all troubleshooting steps were advised however the problem is still persistent . Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Zweli