DSTV HAS NO IDEA WHATS GOING ON

I Derek Ian McCulloch paid for my DSTV to be reconnected on the 30th March up until today and numerous cellphone calls i am still not connected. (needless to say that its only the 4th of April and I have run out of airtime). I am now at DSTV Head Office at N1 City trying to sort it out. I have been here for over an hour and nobody is coming back to me. I am standing here and the woman that helped has disappeared out of site. I have been told that the funds when into the wrong account. and they need to open one account. I have no idea what the hell is going on. Just to add this has happened on numerous occasions over the past few years where when we want to reconnect they say its gone into another account. A couple of months ago we were over charged by R2000+ and that was only sorted once I was forced to complain on Hellopeter. Please can someone help. Phone call wasted for hours costing a fortune and now at your headoffice for hours and NOTHING IS HAPPENING!!!!!!!!!!!! HELP SOMEONE!!!!!!!!!!! To add to it all the woman has a really bad attitude and was told to get a new ticket to sort out the tech problem on the walker as well!!!!!!!!!!!!!!