DSTV has no customer care for their loyal clients

My mom and I received a call from multichoice yesterday telling us that we finished paying the explora special. The agent then said she would change the subscription and we agreed on everything. During the call,it stopped working because she said she was changing it,and then she said she would call us back. We’ve been without DSTV every since and we have called about 6 times. This morning, literally 10 minutes ago I requested that an agent call me back because we’re quarantined and cannot leave the house. I’m still waiting. We’ve been loyal DSTV clients for over 10 years and this is the service we get. We spent about R300 on the 6 calls we’ve been making and we’re still sitting on a screen with an E 16-4 error. No customer service, even after we haven’t missed out payments