Dstv has no customer care and dont value loyal customers

Every damn month, I have to write a review, call, send facebook messages, email because of the treatment i get from this company. Its been over 6 years dealing with this nonsense. I have almost all their products, from latest decoders, internet services but they have no customer care and do not value their loyal customers. My due date is the 25th, I paid before my due date in December on the 14th with the pay@ link on the App which i use every month now when I wake up this morning my services are disconnected and on the dstv on whatsapp is says my account is up to date and when I enquire on facebook i am told they cant locate my december payment and i must send proof. This happened to me in September last year after I downgraded to family package from compact plus. And I ddnt get propf from my bank as dstv is not a beneficiary and the situation was fixed by you ppl after 2 days i think so again I have to wait days for You to fix your mess again. I downgraded my internet to 200gb from 400gb and was told its gonna be 220 which I agreed and only to bw downgraded to 110gb thats another issue. Every damn time I make changes to my dstv account You mess up everything and I am within my rights to make changes as I am the one paying with my own damn money. I have just about enough with dstv and I refuse to deal with this **** again this year. I hate your company and its useless nxaaaaa.