Dstv has no clue

I have been a dstv customer for quite some time without issues. My fiasco started around the 19th Oct when I app**** for a R899 "price lock" package. A week went by and they switched me off due to no payment. How can there be no payment if they are on debt order? My old package was R904 per month all included. End of October i was billed R1803 after I had paid R309.94 and R 290.00 on the 19th October which I was told I owed. This is all on an R899 price lock package. Then I was told I am in credit of R1895.62. A couple days later a figure of R1475.74 was paid into my account. Now my bill is R1055.86 a month still on a R899 price lock package. When I walk in or phone in I am told its extra view that is not included in the package and the price lock team will get back to me in 24 to 48 hours. THIS NEVER HAPPENS. I have also requested the recording of the deal where the sales person actually tells me extra view is not included. Haven't received any recording. If I was told extra view or access was not included in the deal I would not have done the deal!!! Due to lack of interest, incompetency and don't care attitude of dstv they leave me no choice but to reverse the next debt order.......