DSTV has lost the plot

I have spent all afternoon through to the call center for 2 issues - 1 - try to find out which of my 4 decoders made up the outstanding bill and 2 - pay the bill. I was told I cannot pay as it was now after 3pm and the banks close (!!!!) I asked them if they had ever heard of internet banking and they could not tell me which decoders the bill was made up of. I have tried paying thru the app but it just reverts to my products - I was told by the call center to type in an email address but all that comes up is a variety of DSTV websites. I asked them to debit me from there side but they could not. I have been a multi choice customer for 30 years always paying by debit order, never defaulted but I cannot facilitate a transfer of one decoder until the current balance is paid - one has to ask why????? I have 3 other decoders all active, this one has been inactive for over a year so why do I have to pay like I am going to run away from my monthly bill now? The service I got from the call center was being told to go to a garage to pay my bill ????? Again one has to ask why???? Why can’t I pay on line if I can’t give a directive over the phone ?