DSTV has Lost my Money

DSTV HAS LOST MY MONEY

Paid by Credit Card according to dstv link on their platform on the 6/11/23 On the 8th service suspended Phoned call centre 18.24 on the 8th Demasi Zele was instructed to email proof of payment to *** undeliverable ??? 9/11/23 32 W/A chats with Tshego going around in circles with no result Now expecting me to pay reconnection fee as well Filled out support query form on website response: Related links template error ??? All other email addresses: undeliverable DSTV has created a customer unfriendly situation where only contact with disinterested, half trained, unaccountable, programmed robots in their call centre and Chat room is possible and any intelligent query or process or resolution is blocked I am so glad I was wary of allowing them to do a debit order DSTV is loosing subscribers and they fool themselves it is only due to streaming ! Absolutely abysmal lack of any service ! PR Evans A/C ***