Dstv has lost its signal, as always

The past weekend due to the rain, about 4 channels didn't receive signal after Saturday, from Sunday until today, more than 40 channels have lost signal. I have contacted Dstv and was told to contact an installer to come and fix the problem, at my own cost.

The same error message, that shows up when it is raining or a thunderstorm, and the satellite loses signal, for a few minutes or hours, I must now contact an installer for???

I am constantly being told it is an installer error, dstv cannot fix the problem. It is not a signal problem from here side, then why are some channels working perfectly, and the others completely off.

I was part of the survey panel a few years ago, and a decoder was installed and monitored, and I would get frequent calls, completing the surveys as required by dstv. In 2019, the satellite and decoder was struck by lightening. I called dstv, they told me they could not help me, I must have it replaced at my own cost. I did just that, and paid R1900 for the decoder, sattelit and installation.

A month later, I was contacted by dstv, from the panel, and told them I was no longer interested in doing surveys, and was told that the decoder and dish should have been replaced by dstv as it was still under the panel guarantee.

Last year I was contacted by dstv, informing me I need to upgrade my decoder to a current one, that no longer uses the smart card, it was already replaced in 2019 with the latest model. But there systems and staff cannot even track what decides are being used and where? Now they can it even try and fix the problem, or reset there systems to assist with the problem.

In December 2021 I was shouted at and told off on a call by one of dstvs consultants, and when I complained I did not even get feedback or an apology

I have tried resetting my decoder, now the Channels with no signal have completely disappeared. So my package I am paying for now only shows the channels receiving 'signal'

No wonder dstv is losing customers, if the problem is not fixed by dstv, you have lost me as a customer aswell. Have put up with your incompetence at my cost for far too many years.