Dstv has let me down!!!

I'm not generally one to complain as I am a very understanding person. However I'm a bit past being understanding at this point.

I contacted dstv for the Premium Pricelock Black Friday special and this is what happened...

We called dstv on the 30/11/2019 was told that they dnt deal with this promotion but was very helpful and kind enough to give us the nr: 34682 to sms save. Sunday the 1st I received a miss call from dstv but they did return the call on the 2nd and tried to sell me a different package and we said no we applying for the premium price lock package and took all our information and did a credit check and it was successful. He gave us info about delivery and told/gave us the number to call when the installation guys come and also remind them to cancel current package. He told us the delivery of the decoder will be within 24-72 hours. A week later we have heard nothing and decided to call dstv *** and spoke to a young lady. We asked her if we are still getting the decoder she said yes she can see it is in process but can't tell us when they will deliver. We said ok fine we then just have to wait. A week later 16th I phone dstv *** and spoke to a young lady and she said that she can't check on her system because it's not the same system. Then I was put on hold because she needed to liase with her manager. She then came back and asked me what is my parcel nr. I was oblivious to what she just asked and said I never received any info from dstv regarding a parcel nr. So we start wondering that when we called a week ago to the same nr and that young lady could see that it's in process now all of a sudden no one can see the progress/process of this application. Later that same morning I called the joburg client care *** and just test the theory and yes the young lady said she can't access that system but was helpful by saying she will send a motivational email with our info to that department. To date still nothing

We tried contacting again last week. We then sent my ID number and was told they will contact us within 24-72 hours and still nothing.

I've been with dstv for years now and always thought they were the best as I've never had problems. Unfortunately I now see that they are going the same way as every other service delivery company.

Disgusted in all this. You would think they want your business as their numbers are dropping because of things like Netflix's and other streaming sites.

I'm about to become one of those people who are going to give up and cancel my current account with them.