DSTV has gone from bad to worse

Overbilled. I am on compact yet i am being charged Premium fees. My insurance moved from R35 a R400. I have queried this and I am still waiting while they escalate the matter. On top of that my services have been suspended while I wait for them to fix their mistake. Also tried the walk in centre but received no assistance but rudeness from staff. Pathetic service. I am changing to a smart TV and subscribing to Netflix. I have had it with these *********** people.